Shipping Policy
At Ellaluxury01, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your jewelry pieces in a timely manner, and we are committed to delivering them to you as quickly as possible.
Shipping Methods
We offer various shipping methods to cater to your needs:
- Standard Shipping: Our standard shipping option ensures that your order will be delivered within 5-7 business days.
- Express Shipping: For those who need their jewelry pieces urgently, we offer express shipping, which guarantees delivery within 2-3 business days.
- International Shipping: We also provide international shipping for our customers outside of the United States. Please note that international shipping times may vary depending on the destination.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout, allowing you to review and confirm before completing your purchase.
Order Processing Time
Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Please allow 1-2 business days for order processing before it is shipped out.
Tracking Your Order
For your convenience, we provide tracking information for all orders. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package and estimate its delivery date.
Shipping Restrictions
While we strive to offer shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your specific location, we will notify you promptly and provide alternative solutions if available.
Lost or Delayed Packages
In the rare event that your package is lost or significantly delayed during transit, please contact our customer support team at ngozinwankwo57@gmail.com. We will investigate the issue and work towards a resolution, ensuring that you receive your jewelry pieces or a refund if necessary.
Customs and Duties
For international orders, please note that customs and duties may be applicable depending on your country's regulations. These additional charges are the responsibility of the customer and may be collected upon delivery. We recommend contacting your local customs office for more information regarding customs fees.
Customer Support
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the necessary information to ensure a smooth shipping experience.
Thank you for choosing Ellaluxury01. We appreciate your trust in our products and services.